Requests and appointments
Accept, decline or move an appointment
Reply to an appointment request from "Requests" or move it in the calendar, with or without an email to the customer.
Before you start
- In the menu, open "Requests" and click a booking. The "Appointment requested" block shows the date, "Appointment pending" and the customer's answers.
Accept
Click "Accept", check "Start" and "End" (the end is based on the service duration, 1 h if unknown), then "Accept". The appointment goes into your calendar and the request switches to "Completed". Without a deposit, the customer is not notified: call or write to them.
Accept at another time
"Suggest another time" opens "Start" and "End". Change them and click "Suggest this time": the appointment is accepted straight away at the new time, without waiting for the customer's agreement.
Decline
Click "Decline", write a "Reason (optional)", then "Decline". The slot is freed and the request shows "Declined:" followed by the reason. Without a deposit, the customer is not notified.
Change the time of an accepted appointment
On an "Appointment accepted" request, click "Change the time", set "Start" and "End", then "Suggest this time". The appointment is moved in the calendar, without creating a second one.
Move from the calendar
Drag or stretch the appointment in the calendar. If it was booked online with an email, the "Notify the customer?" window offers "Move and notify" (the customer gets the new time by email), "Move without notifying" or "Cancel".
With a paid deposit
With manual confirmation, "Accept" sends the confirmation to the customer. A time change notifies them by email and moves the free cancellation deadline. "Decline", or "Cancel and refund" on an accepted appointment, refunds the full deposit and notifies the customer. The Chiptune commission is not returned.
What your customer sees
Without a deposit, the customer only hears your answer from you, unless you choose "Move and notify" in the calendar. With a deposit, they get an email each time you accept, change the time or decline.
If it doesn't work
- I don't see any button on the request.
- The request is locked (discovery ended), or the appointment has already been declined or cancelled by the customer.
- "The deposit could not be refunded, the appointment is not declined".
- The Stripe refund failed: nothing has changed. Try again later, or refund from the "Deposit" tab.
- The customer got the old time.
- In the calendar, you chose "Move without notifying". Tell them by phone, or move it again with "Move and notify".