Privacy Policy
Last updated: April 13, 2025
At Chiptune, we place the utmost importance on protecting your personal data. This policy details how we collect, use, retain, and protect your information, in compliance with GDPR.
1. Data Controller
Chiptune<br/>Email: contact@chiptunepro.com
2. Data Collection
2.1 Data provided directly
Depending on the services used, we collect:
Professional account:
- Name, surname, email, phone
- Company name, SIRET, address
- Login credentials (encrypted password)
Client management:
- Client information: first name, last name, email, phone, address
- Vehicles: make, model, year, engine
Invoicing and quotes:
- Billing details
- Transaction history
Contact forms:
- First name (required), last name (optional)
- Email, phone (required)
- Address (optional)
2.2 Automatically collected data
Landing page (Umami):
- Pages visited, session duration (anonymized)
- No IP addresses stored, no cookies set
Embedded simulator:
- IP address, timestamp
- Clicks on the contact button
Important: No tracking on the dashboard (app.chiptunepro.com).
3. Purposes and Legal Bases
| Purpose | Legal basis | Retention |
|---|---|---|
| Service delivery | Contract performance | Duration of contract + 3 years |
| Client relationship management | Legitimate interest | Duration of contract + 3 years |
| Service improvement | Legitimate interest | 25 months (anonymized) |
| Marketing communications | Consent | Until withdrawal |
| Legal obligations | Legal obligation | 10 years (accounting) |
| Statistics | Legitimate interest | Anonymized/aggregated |
4. Data Retention
- Clients and prospects : 3 years after last contact
- Invoicing : 10 years (legal obligation)
- Vehicles : duration of the relationship
- Analytics (Umami) : no personal data collected
- Login logs : 12 months max
After 3 years of inactivity, we will contact you. Without a response, your data will be anonymized or deleted.
5. Data Sharing
We never sell your data. We may share it with:
- Technical subcontractors : EU-based hosting, secure payment, Umami (cookie-free analytics)
- Professional clients : end-user data from the simulator
- Authorities : only if required by law
6. Transfers Outside the EU
We prioritize EU-based providers. Transfers outside the EU are governed by appropriate safeguards (standard contractual clauses, adequacy decisions).
7. Your Rights
In accordance with GDPR:
- Access : obtain a copy of your data
- Rectification : correct inaccurate data
- Erasure : request deletion
- Restriction : restrict processing
- Portability : receive your data in a structured format
- Objection : object to processing
Contact: contact@chiptunepro.com. Response within one month.
8. Cookies
- Strictly necessary : website functionality
- Analytics (Umami) : cookie-free
- Functional : remember your preferences
Manage your preferences via our GDPR banner or your browser settings.
9. Data Security
- Encryption of sensitive data
- Regular security updates
- Periodic penetration testing
- Restricted access to personal data
10. Changes
We may update this policy periodically. In case of substantial changes, we will notify you by email.
11. Contact
Email: contact@chiptunepro.com. Response within one month.